Contact
We are able to be contacted by phone or you can make an appointment through our appointment portal for emergencies, consultations or examinations. You can also please fill in our contact form on this page.
254 Darebin Road, Fairfield Victoria 3078 Phone: (03) 9482 1100
Location
Your Appointment
Please arrive 10 minutes before your allocated appointment time. If you are unable to keep your appointment, please give us at least 24 hours’ notice so that we are able to reschedule another patient to that appointment time. Please also refer to our Cancellation Policy below.
New patients : Please arrive 10 minutes before your allocated appointment time to fill in a New Patient Form. For your convenience, you will be sent a new patient form via email if you would like to fill this before your appointment.
Thank you.
Cancellation Policy
Welcome to our practice, we respect and value your time. We have set aside time for your appointment.
If this is your first visit, you will be required to fill in a Medical and Dental History Form. Please allow 10 minutes prior to your allocated appointment time to fill in the form unless you have done so online.
We will send out an appointment reminder by SMS, email or phone call 24-48 hours prior to your appointment. If we are unable to reach you and confirm your appointment after multiple attempts, we may cancel your appointment and offer it to another patient.
We understand that circumstances do arise where it is unavoidable to cancel at short notice.
Please advise us as soon as possible if you cannot attend an appointment and we will gladly reschedule your appointment. This also allows us to offer your appointment to someone else who may need treatment.
For patients that have cancelled with less than 24 business hours’ notice, or who do not show for their appointment (Fail-To Attend), Care For Smiles may ask for a deposit of $100 to be paid when booking the next appointment. For patients that require long appointments, or family appointments or have previously failed to attend an appointment, a $100 deposit may also apply.
The deposit will be credited towards the treatment costs or refunded if more than 24 business hours’ notice is given of an appointment cancellation.
Please Note: A Fail-to-Attend fee or forfeiture of the deposit may apply for patients who fail to show for their appointment or cancel with less than 24 business hours’ notice.
